Flower Fountain – Troubleshooting

How do I prevent my cat from taking the fountain apart?

The Flower Fountain was designed to be easy to disassemble for cleaning purposes and for the safety of your cat. Since the components come loose relatively easily, your cat cannot break parts or tip over the fountain. After having taken the fountain apart a few times, cats tend to lose interest.

How can I make my fountain less noisy?

When it comes to reducing noise levels, the underground on which you place the fountain is important. Make sure the surface underneath your fountain is sturdy and completely level. Place your fountain on the floor, not on a table or a countertop. A wooden floor will naturally be noisier than a concrete floor or tiles.

Can I buy the flower of the Flower Fountain separately?

The flower of the Flower Fountain is currently not being sold separately.

Which replacement filters do I need?

The Flower Fountain should be used with the Water Softening Filters.

Why is my filter turning orange?

The white mesh of the Flower Fountain might turn orange due to iron particles inside the active carbon. If you notice a severe orange discoloration, please replace your filter.

Why is the pump of my Flower Fountain becoming less powerful?

The pump becomes less powerful when it is clogged with cat hair or other debris. To resolve this issue, check out the video below.

Another reason why your pump might not seem powerful enough is that the slider on the Flower Fountain Pump might be slid to the wrong side. Slide the slider to the + side for a maximum capacity.

How to prevent mold from forming on the filter?

To prevent mold from forming on top of the filter, make sure that the filter is submerged at all times. The water inside the Flower Fountain should always reach up to the wavy line. Do not leave the filter to sit inside the Flower Fountain when you unplug it.