Abreuvoir Catit avec fleur

  1. Aide & conseils
  2. Abreuvoirs
#43742, #43747, #43725

Bonjour! Veuillez noter que nous travaillons à l’amélioration de notre section Aide et conseils, et donc certaines pages sont en cours de traduction. Nous nous excusons de tout inconvénient et espérons que la page anglaise peut vous aider pour le moment.

Votre langue de choix sera bientôt disponible, mais si vous ne pouvez trouver la réponse à votre question entretemps, n’hésitez pas à contacter notre équipe du service à la clientèle. Merci de votre compréhension.

Getting Started

Q&A

How can I make my Flower Fountain less noisy?

Make sure that the surface underneath your fountain is sturdy and completely level. Place your fountain on the floor, not on a table or a countertop. A wooden floor will naturally be noisier than a concrete floor or tiles. Also, fill your fountain all the way up to the wavy line in the plastic rim, and clean your pump each month. For the cleaning of your pump and fountain, you can use the Catit Fountain Cleaning Set. The hard bristle brush has a small tip for accessing small areas while the flower-shaped cleaning sponge has various textures for optimal cleaning.

Why is the pump of my Flower Fountain becoming less powerful?

The pump becomes less powerful when it is clogged with cat hair or other debris. To resolve this issue, check out the video below.

YouTube

En téléchargeant la vidéo, vous acceptez la politique de confidentialité de YouTube.
En savoir plus

Télécharger la vidéo

Another reason why your pump might not seem powerful enough is that the slider on the Flower Fountain pump might be slid to the wrong side. Slide the slider to the + side for a maximum capacity. Please note that only older models of the Flower Fountain have this slider.

How do I prevent my cat from taking the Flower Fountain apart?

The Flower Fountain was designed to be easy to disassemble for cleaning purposes and for the safety of your cat. Since the components come loose relatively easily, your cat cannot break parts or tip over the fountain. After having taken the fountain apart a few times, cats tend to lose interest in playing with the fountain.

How do I prevent my cat from knocking over the Flower Fountain?

Fill your fountain all the way up to the wavy line in the plastic rim. A fully filled fountain will be nearly impossible for a cat to knock over.

Can I buy the flower of the Flower Fountain separately?

The flower of the Catit Flower Fountain is currently not being sold separately.

What is the black sediment in my Flower Fountain?

The black sediment is active carbon that escapes from the filter. The black discharge can be prevented by rinsing the filter thoroughly under the tap for several minutes before placing it inside the Flower Fountain. The small quantities of active carbon that escape from the filter will not harm your cat.

Why does my filter float?

The Flower Fountain filter should be rinsed thoroughly and submerged in a bucket of water before placing it inside the Flower Fountain. In case your filter keeps floating, the filter can be placed upside down in the fountain for a few days. This should prevent flotation. After a few days, please flip the filter back to its normal position.

Why does my filter turn orange?

The white mesh of the Flower Fountain might turn orange due to iron particles inside the active carbon. If you notice a severe orange discoloration, please replace your filter.

Why does my filter turn red-pinkish?

This colorful hue might be caused by a bacterium called Serratia Marcescens. This bacterium is abundantly present in the environment and prefers damp conditions. When this discoloration happens, replace the filter and clean the cat fountain thoroughly. Make sure the filter is submerged at all times, and prevent leaving the filter inside the fountain when you turn it off for a long time.

How to prevent mold from forming on the filter?

To prevent mold from forming on top of the filter, make sure that the Flower Fountain filter is submerged at all times. The water inside the Flower Fountain should always reach up to the wavy line in the plastic rim. Only turn off your cat fountain for maintenance and cleaning so the filter stays wet at all times.

I’ve found worms in the filter. How did they get there and how can I prevent this from happening?

Firstly, please note that Catit fountain filters are produced in a clean, controlled environment and packed in a protective sleeve to guarantee an immaculate product. However, once unpacked, the filter is continuously exposed to different contaminants. Cats, possibly having played outdoors, will introduce all kinds of germs as they drink from the fountain and, if the fountain is not running, flies or other insects can find their way in to perch on the filter. This is especially the case on hot summer days, or year-round for those living in a warm climate.

To prevent this from happening, we recommend placing your Catit drinking fountain in a cool area with as little exposure to insects as possible, and to regularly refresh the water and thoroughly rinse the filter under clean running water. Ensure the filter is fully submerged in water and that the drinking fountain is running at all times.

Which replacement filters do I need?

The Flower Fountain should be used with the Triple Action Filters, which are sold in packs of 2 and packs of 5.

How do I remove the flower bud?

First, take the flower out of the fountain and hold it upside down. At the bottom of the flower are 3 small, yellow rims. Use a pen or screwdriver to push these rims inwards. Finally, pull the yellow flower bud upwards to remove it.

How do I remove the flower bud?

Cleaning & maintenance

How do I clean the Flower Fountain?

YouTube

En téléchargeant la vidéo, vous acceptez la politique de confidentialité de YouTube.
En savoir plus

Télécharger la vidéo

Watch the video above for cleaning instructions.
All components can be washed with warm water, using a soft sponge and dishwashing soap. Never use aggressive detergents or an abrasive sponge. Please clean the top parts of the Flower Fountain regularly to prevent scale from settling on the fountain.

How do I clean the Flower Fountain pump?

YouTube

En téléchargeant la vidéo, vous acceptez la politique de confidentialité de YouTube.
En savoir plus

Télécharger la vidéo

The pump should be removed from the fountain and disassembled for cleaning on a biweekly basis. For instructions, watch the video above. Rinse each part separately with water before reassembling.
You can also read the instruction manual that was included with your cat fountain or download the instruction manual here.

Why is there black sediment in my fountain?

The black sediment is active carbon that leaked from the filter. The black discharge can be prevented by rinsing the filter thoroughly under the tap for several minutes before placing it inside the Flower Fountain. The small quantities of active carbon that escape from the filter will not harm your cat.

Which replacement filters do I need?

The Flower Fountain should be used with the Triple Action Filters, which are sold in packs of 2 and packs of 5.

The Catit Flower Fountain can be used with the following accessories:

Use the Catit Fountain Cleaning Set for maintenance. The hard bristle brush has a small tip for accessing small areas while the flower-shaped cleaning sponge has various textures for optimal cleaning. Catit Placemats are ideal for use with Catit drinking fountains and feeding dishes. The food-grade silicone is anti-slip and easy to clean.

Video

YouTube

En téléchargeant la vidéo, vous acceptez la politique de confidentialité de YouTube.
En savoir plus

Télécharger la vidéo