The basics
Regularly clean the Catit Flower Fountain using water, a soft cloth or sponge, and dish soap. Never use an abrasive sponge of cleaning agent, and never use soap on the filter. Be sure to rinse all components thoroughly after cleaning.
Removing limescale
If stubborn limescale is present, clean the reservoir using one part water and one part natural white vinegar. Don’t use an abrasive sponge or cleaning products. Let the vinegar mix sit for 15 minutes if needed.
Step-by-step Cleaning Guide
Step 1.
Lift the reservoir from the base. See step 7 for instructions on how to clean the base.
Step 2.
Remove the flower, fountain top, filter pad, filter tray and connector tube from the reservoir.
Step 3.
Remove the impeller from the reservoir.
Step 4.
Clean each individual part, except for the filter, using water, dish soap, and a soft cloth or sponge. Thoroughly rinse before reinstalling.
Step 5.
Optional: use a small pipe brush to clean any tubular parts or hard-to-reach spots such as the flower accessory, connector tube, or impeller holder in the base.
Step 6.
To clean the filter, thoroughly rinse it under running water and remove any hair or debris stuck to it. If the filter pad is excessively dirty, discard and replace it. Never use soap or soapy water on the filter.
Step 7.
If the base or pump is visibly dirty, wipe it clean with a dry or lightly damp cloth. Never use a wet cloth and never submerge the base or pump in water.
Step 8.
Reassemble the fountain, refill the reservoir, and place it back onto the base.
I refilled my fountain after the red indicator light started blinking, but the pump still won’t work. What should I do?
After filling or refilling the water reservoir, lift it from the base for at least 5 seconds before lowering it back into place.
If the fountain still won’t work, check if the impeller is jammed or missing. If the impeller is installed correctly and can rotate freely, follow the step-by-step cleaning instructions to give the fountain a thorough cleaning, removing any grime or obstructions.