The feeding tray has stopped moving, what should I do?

If the tray can’t move because it’s briefly jammed by an obstruction, or when met with some other kind of resistance, it will rotate in reverse and stop. The display will count down from 60 seconds and then the feeding tray will rotate again.

I’ve inserted the ice packs but now the top cover won’t close.

Please check if you have inserted the ice packs correctly, with nubs pointing upward. 

One of the ice packs has a slight bulge on it after freezing, how can I prevent this?

In the unlikely event that the ice packs develop a small bulge whilst freezing, preventing the feeder from operating smoothly, try leaving them out for 30-60 minutes before use and reduce the freezing time for subsequent usage.

The touch control panel seems to be unresponsive?

The LCD touch control panel will lock automatically after 20 seconds of inactivity. To unlock, tap the ‘<’ and ‘>’ button on the display at the same time.

My Wi-Fi / Internet is down, will the feeder still serve food as scheduled?

The Catit PIXI Smart 6-meal Feeder will continue to operate according to the schedule that was set when the connection was still active. The schedule can still be adjusted using the LCD touch control panel.