As we continue to grow, we’re expanding our retail network, both in-store and online. While you can no longer purchase our products from our USA website, we are now available at major pet stores and online pet retailers nationwide! Questions?
Meow, I’m Pixi. I’m here to assist you!
- Have a question about a product? Visit our Help & Advice section.
- Looking for more general information? Our FAQs are a great place to start!
- Still need help? Complete the contact form below or give us a call. We’re always glad to assist!
Didn’t find the answer you’re looking for?
Fill out the form below or give us a call. Always happy to help!
Prefer to speak with someone directly?
Call us, and our team will do their best to help your as quickly as possible.
Operating Hours: Monday – Friday 9am – 4pm EST
Customer Support USA: 1-888-412-2848
Frequently Asked Questions – Store closing
Will the Bistro Boxes still be available?
Unfortunately, Bistro Boxes will be discontinued. As an alternative, we suggest Catit Dinner Multipacks, available in two varieties: Fish and Chicken. Each multipack contains 4 different flavors (3 packs of each). They are currently available on Amazon and will be coming soon to Chewy.
Where can I buy Catit products after your site is closed?
Online: Amazon and Chewy
In-store: Pet Supplies Plus, PetSmart, Petco, PetSense, Petland… we are available in over 1,500 local pet stores across the U.S.
Please visit our store locator to see where to buy Catit products online or in-store.
Where can I buy replacement parts?
We are currently working on listing replacements for our e-commerce channels, including Amazon and Chewy. Please reach out to customer support with any questions.
Will I still receive my subscriptions going forward?
All current subscriptions on our website will be automatically canceled. To keep your cat’s favorites coming without interruption, we encourage you to switch to Amazon Subscribe & Save or Chewy Autoship. You can find almost all of our subscription-eligible products there!
Frequently Asked Questions – Products
How can I make my Catit Flower Fountain run more quietly?
Make sure that the surface underneath your fountain is sturdy and completely level. Place your fountain on the floor, not on a table or a countertop. A wooden floor will naturally be noisier than a concrete floor or tiles. Also, fill your fountain all the way up to the wavy line in the plastic rim, and clean your pump each month.
Why is the pump of my Catit Flower Fountain becoming less powerful?
The pump becomes less powerful when it is clogged with cat hair or other debris. To resolve this issue, check out the video.
Can I flush Go Natural Wood Clumping Litter down the toilet?
We recommend disposing of cat droppings in the trash rather than flushing them, though our litter is perfectly flushable thanks to its natural composition.
Are Catit Cat Carriers airline approved?
While they are designed to a high standard, you should check specific requirements with your local public transportation service or airline before travel.
The feeding tray on my Catit PIXI Smart 6-meal Feeder has stopped moving, what should I do?
If the tray can’t move because it’s briefly jammed by an obstruction, or when met with some other kind of resistance, it will rotate in reverse and stop. The display will count down from 60 seconds and then the feeding tray will rotate again.
One of the ice packs for my Catit PIXI Smart 6-Meal Feeder has a slight bulge on it after freezing, how can I prevent this?
In the unlikely event that the ice packs develop a small bulge whilst freezing, preventing the feeder from operating smoothly, try leaving them out for 30-60 minutes before use and reduce the freezing time for subsequent usage.