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Discover page | A brief introduction
Get your Catit PIXI Smart Fountain up and running in no-time with these valuable tips and tricks.
What to do first?
Before assembling the fountain, we recommend doing the following:
– Give the dry filter a vigorous shake and/or tap it against a hard surface to prevent the granules inside from clumping together.
– Rinse the filter thoroughly to remove excess dust before inserting it with pockets facing down.
– Disassemble and rinse the pump. See our cleaning video here.
How do I set up the Catit PIXI app for use with my Catit PIXI Smart Fountain?
Please see our Catit PIXI App & Wi-Fi Quick Start Guide for a step-by-step tutorial.
How do I connect my Catit PIXI Smart Fountain to Wi-Fi?
Using our Catit PIXI App & Wi-Fi Quick Start Guide, your device will be connected to Wi-Fi in no-time!
My wireless router is being difficult. Any tips?
To help you, we’ve compiled a list of various tips for connecting to your router.
I am not able to share my device with someone else. What do I do?
You can only share a device with people that live in the same region as you, the different regions being America, Europe, China and India. The reason is that different regions use different data centers, but let’s not get too technical. When creating an account, make sure to check whether the region is set correctly. Once the account has been created, the set region can no longer be changed. If you do want to change the region, the only option is to delete said account and create a new one with the correct region.
How do I turn on notifications? Which notifications will I receive?
For a complete overview, please have a look at our blog article on Catit PIXI App Notifications.
I have a different question related to the Catit PIXI app
You’re sure to find your answer in our Catit PIXI App Walkthrough, as it features a detailed explanation of all app features related to the Catit PIXI Smart Fountain.
How do I insert or remove the spout accessory?
Simply place the spout in the top opening of the fountain and press down firmly to create an arched waterflow for your cat to drink from. Point the spout in the preferred direction, and pull up to remove when desired. The spout accessory can be inserted or removed while the pump is running.
Cleaning & maintenance
How should I clean the Catit PIXI Smart Fountain and pump?
Every 60 days, the Catit PIXI app will remind you it’s time to clean the pump. Additionally, if the pump makes noise, clean the pump and top up the water level in the fountain reservoir so the pump is fully submerged.
For cleaning instructions, please check the instruction manual.
WARNING: before you clean the fountain or pump! Always disconnect the fountain from the electrical supply with dry hands before putting on or taking off parts. Wash and rinse the fountain with a soft sponge and a non-abrasive cleanser. Rinse all parts thoroughly, ensuring there is no soapy residue, before reassembling.
Are Catit PIXI Fountain Filters available separately?
Yes, we offer Catit PIXI Fountain Filters in packs of 3 (#43721 ) and packs of 6 (#43722).